Frequently Asked Questions (FAQ)
Best Teak Garden Furniture – Your Trusted B2B Partner from Jepara, Indonesia
Find clear, direct answers to common questions about MOQ, custom orders, quality control, shipping, payments, and factory visits. We’re here to make your sourcing experience smooth and reliable. *Still have questions?* [Contact us] anytime.
What is your Minimum Order Quantity (MOQ)?
As a B2B supplier, our minimum order is one 20ft container.
You can mix and match any items from our full catalog to fill the container. No minimum quantity per individual piece — total flexibility for your selection.
Can I visit your factory?
Yes, absolutely! We welcome and encourage buyers to visit our production facility in Jepara.
Simply let us know your preferred dates, and we’ll arrange a full factory tour so you can see our furniture-making process firsthand.
Can I order samples before a full container?
Yes. We’re happy to produce samples tailored to your needs. Please provide detailed drawings and specifications in metric measurements. Samples + shipping costs are payable in full upfront.
What do your prices include?
All prices are quoted FOB Semarang, Indonesia (USD) and include:
– Single-phase cardboard packaging
– Indonesian export paperwork, local taxes, and FLEGT certification
– Internal trucking to Semarang port
Not included (buyer’s responsibility):
– Fumigation
– Ocean freight
– Terminal handling charges (THC)
– Destination-country certifications
What are your payment terms?
– 50% deposit upon proforma invoice acceptance
– Production starts only after funds clear in our account (we’ll confirm receipt)
– Final invoice sent 1 week before shipment
– Balance due within 10 days of final invoice
We also accept 100% Irrevocable L/C at sight.
What is your production lead time?
All furniture is 100% handmade — quality takes time:
– Standard 20ft / 40ft containers: 10–12 weeks
– Large projects (hotels, resorts): ~16 weeks
Do you arrange shipping?
Yes — complimentary service. We leverage long-term partnerships to secure competitive ocean freight quotes and pass them to you with zero markup. You approve before booking.
Prefer your own forwarder? We’ll coordinate directly with your agent.
What is your core production strategy?
100% in-house control — from A to Z.
This ensures:
– Consistent top-tier quality
– On-time delivery
– Full traceability at every step
Why avoid external suppliers?
Outsourcing causes:
– Inconsistent quality (fluctuates batch-to-batch)
– Chronic delays (up to 6+ months)
– Labor instability (suppliers often can’t pay workers reliably)
Our team is paid **every Saturday + THR + bonuses** — zero disruptions.
How do you ensure raw material quality?
We source only Class 1 / Grade A teak as standard:
– 90% defect-free
– Older, denser, more durable wood
If you request ”Grade A,” we deliver Class 1 — no compromises.
How do you prevent cracking?
Kiln drying (steam oven) is mandatory.
– Removes internal stress
– Prevents natural cracking in cold/dry climates (e.g., Europe)
Low MC% alone isn’t enough — proper kiln drying is the key.
Do you comply with global social & environmental standards?
Yes — fully certified and audited.
Social (BSCI-aligned):
– Guaranteed weekly salaries (every Saturday)
– THR, bonuses, safe working conditions
Environmental:
– V-Legal (EU export compliance)
– FSC-certified supply chain
– Zero illegal logging
Is there a warranty for production defects?
Yes — Money-Back Guarantee.
If any item arrives with a production defect, we will:
– Replace it free** in your next order, OR
– Fully refund the item value
A rare promise in this industry — your confidence is our priority.