Q : Does Mutiara Jepara Indofurni give warranty ?
A : Yes we do, all of our products are checked by our QC team in many production steps. We doing QC start from the selection of materials until the finishing and packaging system. If you receive some damage, we are open discussion for the solution.

Q : Which port Jati Home ships from ?
A : We ship from Semarang port, Indonesia. We ship in 20ft, 40ft or 40ft HC containers. Sample products are available to review the product quality and
design before purchasing in containers loads.

Q : How do i pay for my order ?
A : We accept T/T (TELEGRAPHIC TRANSFER) IRREVOCABLE L/C AT SIGHT Note: To avoid costly of L/C amendment and other bank charges, draft of the Transfer form or L/C should be faxed before the transfer or opening of the L/C to be done

Q : What is the minimum order ?
A : The minimum order quantity is 1 x 20 feet container.

Q : Can you made custom product order ?
A : Yes absolutely, we have the flexibility to adapt to your personal preferences regarding the sizes and dimensions of the outdoor furniture you need. Just contact and tell us in detail what kind of product you want.

Q : Are you Cushions Waterproof ?
A : Yes, our standard cushions are waterproof, it will have a waterproof liner inside to cover the foam. The foam has a bottom ventilation to enable breathing and avoid mold. The fabric is weather repellent.

Q : Are factory tour available for potential buyers ?
A : Factory visits are available and encouraged but it is recommended to email at [email protected] for appointment first.

Q : Where is your Factory and corporate office located ?
A : Our factory located at :
Bawu RT.41/RW.08, Bawu IV, Bawu, Kec. Batealit, Jepara
Central Java 59461